Here are answers to some common questions about our repair service:
How long will my repair take?
Drop your computer off with an appointment, on Monday to Saturday, and and you will have a diagnosis in less than a day. Your computer is likely to be fixed within a day of the diagnosis. – Excluding saturdays.
How much will the repair cost?
Labour costs are limited to £135 and most repairs are £85 with the exception of Liquid damage and logic board repair.
We can supply new and used, genuine parts at cost price.
There is no expensive diagnosis fee if you don’t have the work done – just a £25 charge for the technicians time.
We are not VAT registered, so these are the final prices you pay.
How can I pay for my repair?
We take debit and credit cards or cash – BACS bank transfer by arrangement
Is there a guarantee on the repair?
Labour is guaranteed for life. Parts warranty vary between 3 & 12 months.
Will my data be safe?
Unlike Apple, and most others, we do our utmost to preserve your data, and drives are not wiped on arrival. Before any significant work is carried out, a full backup is made.
When are you open?
The workshop is open 9.30 – 6.30 on Monday to Friday and Saturday 10.30 – 4.30 If you would like to contact us outside these times, it is best to send a message or book in your computer using the forms on this page.
Pickup and drop-off can often be arranged outside of these hours. Emergency repairs outside these times are undertaken Just give me a call.
Call out can be arranged at no extra cost in the local area.